Reference

Questions About smartpick3 We've Got You

This page covers the questions we hear most — from how deposits clear through PayPal or Venmo to what happens when you switch from your phone to a desktop browser mid-session. Access depends on state law and is available where local law permits.

PayPal & Venmo depositsAccount access explainedWithdrawal stepsMobile continuityState eligibility
Explore the Lobby Read FAQ
smartpick3 Questions About smartpick3 We've Got You
smartpick3 How to Use This FAQ Section

How to Use This FAQ Section

We built this FAQ because a short, direct answer beats a wall of policy text. Every question below comes from real account interactions — things like why a Venmo transfer shows pending, how your Play+ prepaid card balance is applied, or what identity verification actually asks for. Each answer points to the exact step or screen involved, so you can act on

it right away. If your question isn't listed, our live chat and email channels are the fastest path to a real response from our team. Players in Atlantic City and across eligible states ask about the same handful of things, so we've kept the answers tight and the steps concrete. Start from the section most relevant to you — payments, account access,

or getting back into the lobby on a new device.

  • PayPal
  • Venmo
  • Play+
  • Live Chat Support
GET HELP FASTER

Ways to Reach Our Account Support Team

If an FAQ answer doesn't fully resolve your issue, these channels connect you with our team directly. Live chat is the fastest route for anything time-sensitive — like a deposit that hasn't reflected or an account access problem.

Live Chat Open the chat icon from any page inside your account. Our team responds in real time during staffed hours — use this first for deposit or access questions.
Email Support Send a message to our support address from your registered email. Include your account username and a brief description so we can pull your record without a back-and-forth.
Account Help Center The Help Center inside your account dashboard has step-by-step walkthroughs for common tasks like updating your payment method or verifying your identity documents.
WHY THESE ANSWERS HOLD

How We Keep This FAQ Accurate

Our FAQ is maintained by the same team that manages account operations — not a third party. When a process changes, like a new step in the Venmo withdrawal flow, we update the answer here first.

Written by the ops team Every answer here reflects how the platform actually works today, written by the people who manage deposits, withdrawals and account access — not a copywriter guessing at process.
Updated when things change If the Play+ card flow or a verification requirement changes, we revise the relevant FAQ entry at the same time we push the product change — so you're never reading stale steps.
SSL-secured account sessions All account interactions — including payments via PayPal, Venmo and Play+ — run over an SSL-encrypted connection. Your wallet data doesn't travel in plain text.
State-specific access clarity We're clear about where access is and isn't available. This FAQ doesn't overstate eligibility — if your state isn't currently supported, we say so rather than sending you through a broken signup flow.
PLATFORM AT A GLANCE

What This FAQ Covers in Numbers

3
Local payment methods: PayPal, Venmo, Play+
SSL
Encrypted account and wallet sessions
iOS & Android
Mobile browser access, no download required
EN
Full English-language account support

Common Account and Payment Questions

These are the questions our support team handles most often. If a specific detail has changed since your last visit — like a new verification step or an updated Venmo flow — live chat is the quickest way to get a current answer.

Go to the Cashier section in your account, select PayPal, enter the amount, and you'll be redirected to your PayPal app to confirm. The balance typically reflects in your account wallet within moments of confirmation.

Yes, if you deposited via Venmo, withdrawals can be routed back to the same Venmo account. Confirm your identity verification is complete first — unverified accounts have withdrawal holds until ID is confirmed.

Play+ is a prepaid card account linked directly to your smartpick3 wallet. Load it through the Cashier, then use the card balance to fund play. It works like a debit card tied specifically to your gaming account.

Pending usually means the payment processor is running a standard check. PayPal and Venmo deposits clear quickly in most cases, but a first-time deposit may take a few extra minutes while your account link is confirmed.

Your session doesn't automatically carry across devices, but your account, wallet balance and active positions are all stored server-side. Log in on desktop with the same credentials and everything picks up where you left off.

Access depends on your state's current law and our licensing in eligible states. When you open the site, availability is checked automatically. If your state isn't supported, you'll see a clear message at that point.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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